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Return and Refund Policy



Return Process


Returns at SEMPRE are always free, and the return deadline is 30 days from the shipment confirmation date. 

You cannot exchange or return articles of underwear, swimsuits without hygienic sticker, earrings, hosiery or socks. The garments must be in perfect condition (not used, not washed, with their inside and outside labels still attached, without repairs and with their corresponding purchase receipt). The purchase document is essential for orders made with a gift receipt so that the refund is not processed using the same payment method used for the purchase. 

Returns must always be made in the same market where the purchase was made. Under the aforementioned terms, you can return an item at one of our stores or at a post office/collection point, requesting the label from your account on our website. 

Massimo Dutti reserves the right to refuse returns outside the time limit, if the garments are not in the same condition in which they were sent and/or if they do not comply with our return conditions. We may withhold reimbursement until we have received the goods or you have supplied evidence of having sent them back.



You can exchange an item purchased on our website only in one of our stores, within 30 days from the date of the shipment confirmation and in the same market where you made the purchase. The exchange will be possible as long as it is an exchange for the same item (same reference number), by colour and/or size, it is in perfect condition, the price has not changed and the store has the item in stock.

Defective or Faulty Product


If, under rare circumstances, you have received a defective or faulty item, the quickest solution is to go to one of our stores in the same market where you purchased the item. 

Once in the store, an attendant will check the condition of the garment. In the event that the defect is confirmed and the store has the item in stock, we will exchange or return the item according to your preference and the store stock. 

If you do not have a store near you, we suggest you contact our Customer Service Department.

Refund Period

Refunds will be made using the same payment method used to process the order in a maximum of 14 days, depending on your bank and the method of payment used. 

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